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7 Best Fusion Alternatives - Features, pros & cons, pricing | Remote Tools

Check out this list of 7 best Fusion alternatives. Compare the top features, pricing, pros & cons and user ratings to suit your needs.

7 Best Alternatives to Fusion

What is Fusion? What are the best Fusion Alternatives?

Fusion is an ace tool in the Support Ticketing category. Fusion is loved by users for factors like - Competitive pricing, Open Source, Small teams, Communication.

Fusion is an all-in-one user analytics and engagement platform so you can see user interactions, engage in real-time with build-in chat, push notifications, run targeted micro-survey & email campaigns from a single lightweight dashboard.

EasyChannel is the best Fusion alternative. Also find 6 more alternatives to Fusion including HelpCenter App, Freshdesk, Open Loyalty.


Top 7 Fusion Alternatives ⬇︎


Fusion Alternative 1 - EasyChannel
Fusion Alternative #1
EasyChannel
Multichannel eCommerce Helpdesk System Made Easy
EasyChannel - Alternative 1 to Fusion
Top features
Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.
Pricing
  • Free Trial Available
  • Starting at $29 a month
When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers
It makes remote e-commerce owner's life much easier.
See Alternatives to EasyChannel
See EasyChannel's Competitors
Fusion Alternative 2 - HelpCenter App
Fusion Alternative #2
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 2 to Fusion
Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
See Alternatives to HelpCenter App
See HelpCenter App's Competitors
Fusion Alternative 3 - Freshdesk
Fusion Alternative #3
Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 3 to Fusion
Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
See Alternatives to Freshdesk
See Freshdesk's Competitors
Fusion Alternative 4 - Open Loyalty
Fusion Alternative #4
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 4 to Fusion
Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
See Alternatives to Open Loyalty
See Open Loyalty's Competitors
Fusion Alternative 5 - Zendesk
Fusion Alternative #5
Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 5 to Fusion
Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
See Alternatives to Zendesk
See Zendesk's Competitors
Fusion Alternative 6 - ProProfs Help Desk
Fusion Alternative #6
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 6 to Fusion
Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
See Alternatives to ProProfs Help Desk
See ProProfs Help Desk's Competitors
Fusion Alternative 7 - Return Prime
Fusion Alternative #7
Return Prime
A 5 star Rated Returns/Exchange App
Return Prime - Alternative 7 to Fusion
Top features
It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.
Pricing
  • Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
  • Complete Pricing
Reviews & Testimonials
When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place. 

It lets your customers request a return and exchange on their own helping you reduce your support queries. 

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers
For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)
See Alternatives to Return Prime
See Return Prime's Competitors
Fusion Alternative 1 - EasyChannel
Fusion Alternative #1
EasyChannel
Multichannel eCommerce Helpdesk System Made Easy
EasyChannel - Alternative 1 to Fusion
About & Top features
Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.
Pricing
  • Free Trial Available
  • Starting at $29 a month
When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers
It makes remote e-commerce owner's life much easier.
See Alternatives to EasyChannel
See EasyChannel's Competitors
Fusion Alternative 2 - HelpCenter App
Fusion Alternative #2
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 2 to Fusion
About & Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
See Alternatives to HelpCenter App
See HelpCenter App's Competitors
Fusion Alternative 3 - Freshdesk
Fusion Alternative #3
Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 3 to Fusion
About & Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
See Alternatives to Freshdesk
See Freshdesk's Competitors
Fusion Alternative 4 - Open Loyalty
Fusion Alternative #4
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 4 to Fusion
About & Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
See Alternatives to Open Loyalty
See Open Loyalty's Competitors
Fusion Alternative 5 - Zendesk
Fusion Alternative #5
Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 5 to Fusion
About & Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
See Alternatives to Zendesk
See Zendesk's Competitors
Fusion Alternative 6 - ProProfs Help Desk
Fusion Alternative #6
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 6 to Fusion
About & Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
See Alternatives to ProProfs Help Desk
See ProProfs Help Desk's Competitors
Fusion Alternative 7 - Return Prime
Fusion Alternative #7
Return Prime
A 5 star Rated Returns/Exchange App
Return Prime - Alternative 7 to Fusion
About & Top features
It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.
Pricing
  • Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
  • Complete Pricing
Reviews & Testimonials
When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place. 

It lets your customers request a return and exchange on their own helping you reduce your support queries. 

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers
For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)
See Alternatives to Return Prime
See Return Prime's Competitors