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Freshdesk → Remote Work Alternatives

Other pages: Pricing, Reviews & Testimonials | Competitors

4 Best Alternatives to Freshdesk

About Freshdesk

Freshdesk is an intuitive, feature-rich, affordable customer support software.

Relevance to Remote Workers

None

Freshdesk Alternative 1 - room.sh
One-click connect, browser-based, video calling platform
room.sh - Alternative 1 to room.sh
About & Top features
room.sh is a one-click connect, browser-based, video calling platform that combines collaborative tools such as a digital whiteboard, and shared text and code editors.
Pricing
  • Free account available
When to use room.sh

Remote teams for online weekly meetings

Relevance to remote workers
Makes it easy to collaborate during an online meeting and make quick notes which are stored.
Freshdesk Alternative 2 - Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 2 to Zendesk
About & Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
Freshdesk Alternative 3 - Groove
Turn your customer interactions into meaningful conversations
Groove - Alternative 3 to Groove
About & Top features
A new and better way to support your customers. Groove helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove is a perfect alternative to overly complicated and overpriced help desk solutions.
Pricing
  • $15/month Starter Plan, $29/month Plus Plan, $39/month Pro Plan (Coming Soon)
  • Complete Pricing
Reviews & Testimonials
When to use Groove

If you've outgrown email, are struggling to find a single solution to better serve your customers, or you're frustrated by overly complicated help desk software with features you don't use or need.

Relevance to remote workers
Groove helps remote teams collaborate and work more efficiently to support customers within a shared inbox.
Freshdesk Alternative 4 - Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 4 to Freshdesk
About & Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
One-click connect, browser-based, video calling platform
room.sh - Alternative 1 to Freshdesk
Top features
room.sh is a one-click connect, browser-based, video calling platform that combines collaborative tools such as a digital whiteboard, and shared text and code editors.
Pricing
  • Free account available
When to use room.sh

Remote teams for online weekly meetings

Relevance to remote workers
Makes it easy to collaborate during an online meeting and make quick notes which are stored.
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 2 to Freshdesk
Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
Turn your customer interactions into meaningful conversations
Groove - Alternative 3 to Freshdesk
Top features
A new and better way to support your customers. Groove helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove is a perfect alternative to overly complicated and overpriced help desk solutions.
Pricing
  • $15/month Starter Plan, $29/month Plus Plan, $39/month Pro Plan (Coming Soon)
  • Complete Pricing
Reviews & Testimonials
When to use Groove

If you've outgrown email, are struggling to find a single solution to better serve your customers, or you're frustrated by overly complicated help desk software with features you don't use or need.

Relevance to remote workers
Groove helps remote teams collaborate and work more efficiently to support customers within a shared inbox.
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 4 to Freshdesk
Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations