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Zendesk - Logo

A scalable and flexible customer engagement and service platform.

  • Description

    Description

    One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration

  • Pricing

    Pricing

  • Pros and Cons

    Pros and Cons

    Pros
    • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
    • Better social media integration
    Cons
    • Expensive plans
    • Not ITIL compliant
  • When to use

    When to use

    For firms with extensive interfacing with customers through social media

  • Know more

    Know more

    • None
  • Testimonials

    Testimonials

  • John Pooley
    @john.pooley, Growth, Milanote

    Great integrations. The ideal service-business in-a-box.

           reply     0      over 1 year ago
  • Katheriin Liibert
    @katheriin.liibert, Tech x Product x Marketing | Co-Founder #muhoov | TedX Speaker

    Have used it only for the Knowledgebase / Help Center version. Works well!

           reply     0      over 1 year ago
  • Abraham
    @marketing

    Our customer relations has improved with the help of Zendesk, a wonderful tool to use.

           reply     0      over 1 year ago
  • Bu Fan
    @bu.fan

    thats useful!

           reply     0      over 1 year ago
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