ProProfs Chat is typically used by businesses on their websites to provide support to customers who seek instant answers to their questions.
It not only helps a business engage with its customers but also connects with its prospects who are likely to convert into customers.
In a nutshell, it is perfect for both customer service and sales perspectives.
It even helps you set announcements that educate visitors about the latest deals, sales, discounts, webinars, and product upgrades.
@rosykukreja23
We successfully reach out to visitors and encourage them to connect and engage with us. That’s been one of the biggest challenges at our end as well. That we couldn’t be proactive with other chat tools earlier. But thankfully we’ve overcome this challenge with ProProfs.
@dgrkdeeksha22
I have to agree on one thing, ProProfs Chat offers quite a detailed report for all the live chat activities. I mean we’ve used some of their competitors previously. But their reports are much impressive because of how detailed they are for admins like us.
@anushkabagu
We like how swift this live chat tool is at capturing missed chats in the absence of our operators. We understand that customers can have questions 24x7. But it had been a challenge for us to answer these questions at all hours. We didn’t want to miss out on our customers. That’s why we gave ProProfs Chat a shot. With this tool, we can answer frequently asked questions using their chatbot functionality. It even creates tickets for complex questions as well. And when in real time, it even routes chats to the right department to make sure the customer receives a solution faster. Would recommend this to those who have constantly been missing out on support requests.
@ashuoffpagem
Now we can take care of untimely support requests thanks to ProProfs’s chatbot feature. We are glad that they help us do this and the best part is that even if it is an add-on service, it doesn’t burn a hole in our pockets.
@saurabhagrahari77
Their announcement feature has been helping our business gain a lot of engagement opportunities with website visitors and identify sales opportunities efficiently. Highly recommend it to those who are searching for sales and support live chat software.