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Remote ToolsSupport TicketingFreshdesk → Freshdesk Alternatives

Other pages: Freshdesk Reviews  |  Freshdesk Competitors

7 Best Alternatives to Freshdesk

What is Freshdesk? What are the best Freshdesk Alternatives?

Freshdesk is an ace tool in the Support Ticketing category. Freshdesk is loved by users for factors like - Competitive pricing, Feature-rich, Easy-to-use, Communication.

Freshdesk is an intuitive, feature-rich, affordable customer support software.

EasyChannel is the best Freshdesk alternative. Also find 6 more alternatives to Freshdesk including Fusion, HelpCenter App, Zendesk.


Top 7 Freshdesk Alternatives ⬇︎


Freshdesk Alternative 1 - EasyChannel
Freshdesk Alternative #1
EasyChannel
Multichannel eCommerce Helpdesk System Made Easy
EasyChannel - Alternative 1 to Freshdesk
Top features
Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.
Pricing
  • Free Trial Available
  • Starting at $29 a month
When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers
It makes remote e-commerce owner's life much easier.
Freshdesk Alternative 2 - Fusion
Freshdesk Alternative #2
Fusion
Open-source all-in-one user analytics and engagement suite.
Fusion - Alternative 2 to Freshdesk
Top features
1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com
Pricing
  • Free trial for 2 seats & paid plans from $45 for 4 seat and above
When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers
Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard
Freshdesk Alternative 3 - HelpCenter App
Freshdesk Alternative #3
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 3 to Freshdesk
Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
Freshdesk Alternative 4 - Zendesk
Freshdesk Alternative #4
Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 4 to Freshdesk
Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
Freshdesk Alternative 5 - Open Loyalty
Freshdesk Alternative #5
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 5 to Freshdesk
Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
Freshdesk Alternative 6 - ProProfs Help Desk
Freshdesk Alternative #6
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 6 to Freshdesk
Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
Freshdesk Alternative 7 - Return Prime
Freshdesk Alternative #7
Return Prime
A 5 star Rated Returns/Exchange App
Return Prime - Alternative 7 to Freshdesk
Top features
It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.
Pricing
  • Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
  • Complete Pricing
Reviews & Testimonials
When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place. 

It lets your customers request a return and exchange on their own helping you reduce your support queries. 

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers
For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)
Freshdesk Alternative 1 - EasyChannel
Freshdesk Alternative #1
EasyChannel
Multichannel eCommerce Helpdesk System Made Easy
EasyChannel - Alternative 1 to Freshdesk
About & Top features
Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.
Pricing
  • Free Trial Available
  • Starting at $29 a month
When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers
It makes remote e-commerce owner's life much easier.
Freshdesk Alternative 2 - Fusion
Freshdesk Alternative #2
Fusion
Open-source all-in-one user analytics and engagement suite.
Fusion - Alternative 2 to Freshdesk
About & Top features
1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com
Pricing
  • Free trial for 2 seats & paid plans from $45 for 4 seat and above
When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers
Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard
Freshdesk Alternative 3 - HelpCenter App
Freshdesk Alternative #3
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 3 to Freshdesk
About & Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
Freshdesk Alternative 4 - Zendesk
Freshdesk Alternative #4
Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 4 to Freshdesk
About & Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
Freshdesk Alternative 5 - Open Loyalty
Freshdesk Alternative #5
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 5 to Freshdesk
About & Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
Freshdesk Alternative 6 - ProProfs Help Desk
Freshdesk Alternative #6
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 6 to Freshdesk
About & Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
Freshdesk Alternative 7 - Return Prime
Freshdesk Alternative #7
Return Prime
A 5 star Rated Returns/Exchange App
Return Prime - Alternative 7 to Freshdesk
About & Top features
It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.
Pricing
  • Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
  • Complete Pricing
Reviews & Testimonials
When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place. 

It lets your customers request a return and exchange on their own helping you reduce your support queries. 

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers
For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)