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What is Freshdesk? What are the best Freshdesk Alternatives?

Freshdesk is an ace tool in the Support Ticketing category. Freshdesk is loved by users for factors like - Competitive pricing, Feature-rich, Easy-to-use, Communication.

Freshdesk is an intuitive, feature-rich, affordable customer support software.

EasyChannel is the best Freshdesk alternative. Also find 6 more alternatives to Freshdesk including Fusion, HelpCenter App, Zendesk.

Top 7 Freshdesk Alternatives ⬇︎

Freshdesk Alternative #1

EasyChannel

Multichannel eCommerce Helpdesk System Made Easy

Top features

Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.

Pricing

Free Trial Available
Starting at $29 a month

When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers

It makes remote e-commerce owner's life much easier.

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Freshdesk Alternative #2

Fusion

Open-source all-in-one user analytics and engagement suite.

Top features

1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com

Pricing

Free trial for 2 seats & paid plans from $45 for 4 seat and above

When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers

Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard

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Freshdesk Alternative #3

HelpCenter App

Deliver an exceptional customer experience

Top features

Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.

Pricing

Free Plan Available
$7.99/month - Essential
$24/month - Professional
Complete Pricing

When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers

HelpCenter is great for teams working in e-commerce and seeking productivity.

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Freshdesk Alternative #4

Zendesk

.A scalable and flexible customer engagement and service platform.

Top features

One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration

Pricing

Free version Available
Complete Pricing

Reviews & Testimonials

See Customer Stories

When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers

None

Pros

Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
Better social media integration

Cons

Expensive plans
Not ITIL compliant

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Freshdesk Alternative #5

Open Loyalty

#1 Headless Loyalty Platform

Top features

Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.

Pricing

Trial version available
Complete Pricing

Reviews & Testimonials

See Customer Stories

When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers

Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.

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Freshdesk Alternative #6

ProProfs Help Desk

Help Desk Software and Support Ticketing Software

Top features

ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.

Pricing

Try any plan free for 15 days
$0 user/month - Free
$10 user/month - Essentials
$15 user/month - Premium
Complete Pricing

When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers

ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.

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Freshdesk Alternative #7

Return Prime

A 5 star Rated Returns/Exchange App

Top features

It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.

Pricing

Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
Complete Pricing

Reviews & Testimonials

See Customer Stories

When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place.

It lets your customers request a return and exchange on their own helping you reduce your support queries.

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers

For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)

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