×

Remote ToolsSupport TicketingZendesk → Zendesk Alternatives

Other pages: Zendesk Reviews  |  Zendesk Competitors

8 Best Alternatives to Zendesk

What is Zendesk? What are the best Zendesk Alternatives?

Zendesk is an ace tool in the Support Ticketing category. Zendesk is loved by users for factors like - Free version, Highly Integrable, Customizable, Communication.

A scalable and flexible customer engagement and service platform.

EasyChannel is the best Zendesk alternative. Also find 7 more alternatives to Zendesk including Fusion, HelpCenter App, Freshdesk.


Top 8 Zendesk Alternatives ⬇︎


Zendesk Alternative 1 - EasyChannel
Zendesk Alternative #1
EasyChannel
Multichannel eCommerce Helpdesk System Made Easy
EasyChannel - Alternative 1 to Zendesk
Top features
Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.
Pricing
  • Free Trial Available
  • Starting at $29 a month
When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers
It makes remote e-commerce owner's life much easier.
Zendesk Alternative 2 - Fusion
Zendesk Alternative #2
Fusion
Open-source all-in-one user analytics and engagement suite.
Fusion - Alternative 2 to Zendesk
Top features
1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com
Pricing
  • Free trial for 2 seats & paid plans from $45 for 4 seat and above
When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers
Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard
Zendesk Alternative 3 - HelpCenter App
Zendesk Alternative #3
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 3 to Zendesk
Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
Zendesk Alternative 4 - Freshdesk
Zendesk Alternative #4
Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 4 to Zendesk
Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
Zendesk Alternative 5 - ProProfs Help Desk
Zendesk Alternative #5
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 5 to Zendesk
Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
Zendesk Alternative 6 - Open Loyalty
Zendesk Alternative #6
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 6 to Zendesk
Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
Zendesk Alternative 7 - Return Prime
Zendesk Alternative #7
Return Prime
A 5 star Rated Returns/Exchange App
Return Prime - Alternative 7 to Zendesk
Top features
It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.
Pricing
  • Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
  • Complete Pricing
Reviews & Testimonials
When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place. 

It lets your customers request a return and exchange on their own helping you reduce your support queries. 

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers
For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)
The customer support solution that scales with your business.
ManageEngine Support Center Plus - Alternative 8 to Zendesk
Top features
SupportCenter Plus is ManageEngine's customer support software. It empowers organizations by equipping them with the right tools and metrics to manage customer support tickets and IT operations effectively. This enables businesses to provide a superior customer experience and establish loyalty.
Pricing
  • Free, 30-day, fully functional trial. Comes in three editions, with the Standard Edition being free for up to five support reps.
  • Complete Pricing
Reviews & Testimonials
When to use ManageEngine Support Center Plus

SupportCenter Plus is suitable for businesses looking to enhance their customer experience and establish loyalty.

Businesses can leverage the customer support platform's automation capabilities and other best-practice strategies to manage customer tickets, automate routine tasks, measure the right metrics, make informed business decisions, and improve support services.

The tool comes with an efficient ticketing system, a knowledge base, a self-service portal, integrations, advanced reporting, time tracking and billing, and more.

Relevance to remote workers
SupportCenter Plus includes multi-channel support, allowing support teams to receive customer requests via email, phone, web portal, and chat. The live chat feature enables real-time ticket management through collaboration and interaction between support reps and end users
Zendesk Alternative 1 - EasyChannel
Zendesk Alternative #1
EasyChannel
Multichannel eCommerce Helpdesk System Made Easy
EasyChannel - Alternative 1 to Zendesk
About & Top features
Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.
Pricing
  • Free Trial Available
  • Starting at $29 a month
When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers
It makes remote e-commerce owner's life much easier.
Zendesk Alternative 2 - Fusion
Zendesk Alternative #2
Fusion
Open-source all-in-one user analytics and engagement suite.
Fusion - Alternative 2 to Zendesk
About & Top features
1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com
Pricing
  • Free trial for 2 seats & paid plans from $45 for 4 seat and above
When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers
Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard
Zendesk Alternative 3 - HelpCenter App
Zendesk Alternative #3
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 3 to Zendesk
About & Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
Zendesk Alternative 4 - Freshdesk
Zendesk Alternative #4
Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 4 to Zendesk
About & Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
Zendesk Alternative 5 - ProProfs Help Desk
Zendesk Alternative #5
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 5 to Zendesk
About & Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
Zendesk Alternative 6 - Open Loyalty
Zendesk Alternative #6
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 6 to Zendesk
About & Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
Zendesk Alternative 7 - Return Prime
Zendesk Alternative #7
Return Prime
A 5 star Rated Returns/Exchange App
Return Prime - Alternative 7 to Zendesk
About & Top features
It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.
Pricing
  • Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
  • Complete Pricing
Reviews & Testimonials
When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place. 

It lets your customers request a return and exchange on their own helping you reduce your support queries. 

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers
For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)
Zendesk Alternative 8 - ManageEngine Support Center Plus
The customer support solution that scales with your business.
ManageEngine Support Center Plus - Alternative 8 to Zendesk
About & Top features
SupportCenter Plus is ManageEngine's customer support software. It empowers organizations by equipping them with the right tools and metrics to manage customer support tickets and IT operations effectively. This enables businesses to provide a superior customer experience and establish loyalty.
Pricing
  • Free, 30-day, fully functional trial. Comes in three editions, with the Standard Edition being free for up to five support reps.
  • Complete Pricing
Reviews & Testimonials
When to use ManageEngine Support Center Plus

SupportCenter Plus is suitable for businesses looking to enhance their customer experience and establish loyalty.

Businesses can leverage the customer support platform's automation capabilities and other best-practice strategies to manage customer tickets, automate routine tasks, measure the right metrics, make informed business decisions, and improve support services.

The tool comes with an efficient ticketing system, a knowledge base, a self-service portal, integrations, advanced reporting, time tracking and billing, and more.

Relevance to remote workers
SupportCenter Plus includes multi-channel support, allowing support teams to receive customer requests via email, phone, web portal, and chat. The live chat feature enables real-time ticket management through collaboration and interaction between support reps and end users