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Remote Tools → Support Ticketing → EasyChannel → EasyChannel Alternatives

Other pages: EasyChannel Reviews  |  EasyChannel Competitors

7 Best EasyChannel Alternatives - Features, pros & cons, pricing | Remote Tools

Check out this list of 7 best EasyChannel alternatives. Compare the top features, pricing, pros & cons and user ratings to suit your needs.

7 Best Alternatives to EasyChannel

What is EasyChannel? What are the best EasyChannel Alternatives?

EasyChannel is an ace tool in the Support Ticketing category. EasyChannel is loved by users for factors like - Competitive pricing, Easy-to-use, Simple UI, Productivity.

EasyChannel easily manages all your eCommerce customer support and orders with a single multichannel helpdesk for many marketplaces.

Groove is the best EasyChannel alternative. Also find 6 more alternatives to EasyChannel including Fusion, HelpCenter App, Freshdesk.


Top 7 EasyChannel Alternatives ⬇︎


EasyChannel Alternative 1 - Groove
EasyChannel Alternative #1
Groove
Turn your customer interactions into meaningful conversations
Groove - Alternative 1 to EasyChannel
Top features
A new and better way to support your customers. Groove helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove is a perfect alternative to overly complicated and overpriced help desk solutions.
Pricing
  • $15/month Starter Plan, $29/month Plus Plan, $39/month Pro Plan (Coming Soon)
  • Complete Pricing
Reviews & Testimonials
When to use Groove

If you've outgrown email, are struggling to find a single solution to better serve your customers, or you're frustrated by overly complicated help desk software with features you don't use or need.

Relevance to remote workers
Groove helps remote teams collaborate and work more efficiently to support customers within a shared inbox.
See Alternatives to Groove
See Groove's Competitors
EasyChannel Alternative 2 - Fusion
EasyChannel Alternative #2
Fusion
Open-source all-in-one user analytics and engagement suite.
Fusion - Alternative 2 to EasyChannel
Top features
1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com
Pricing
  • Free trial for 2 seats & paid plans from $45 for 4 seat and above
When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers
Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard
See Alternatives to Fusion
See Fusion's Competitors
EasyChannel Alternative 3 - HelpCenter App
EasyChannel Alternative #3
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 3 to EasyChannel
Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
See Alternatives to HelpCenter App
See HelpCenter App's Competitors
EasyChannel Alternative 4 - Freshdesk
EasyChannel Alternative #4
Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 4 to EasyChannel
Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
See Alternatives to Freshdesk
See Freshdesk's Competitors
EasyChannel Alternative 5 - Open Loyalty
EasyChannel Alternative #5
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 5 to EasyChannel
Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
See Alternatives to Open Loyalty
See Open Loyalty's Competitors
EasyChannel Alternative 6 - Zendesk
EasyChannel Alternative #6
Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 6 to EasyChannel
Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
See Alternatives to Zendesk
See Zendesk's Competitors
EasyChannel Alternative 7 - ProProfs Help Desk
EasyChannel Alternative #7
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 7 to EasyChannel
Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
See Alternatives to ProProfs Help Desk
See ProProfs Help Desk's Competitors
EasyChannel Alternative 1 - Groove
EasyChannel Alternative #1
Groove
Turn your customer interactions into meaningful conversations
Groove - Alternative 1 to EasyChannel
About & Top features
A new and better way to support your customers. Groove helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove is a perfect alternative to overly complicated and overpriced help desk solutions.
Pricing
  • $15/month Starter Plan, $29/month Plus Plan, $39/month Pro Plan (Coming Soon)
  • Complete Pricing
Reviews & Testimonials
When to use Groove

If you've outgrown email, are struggling to find a single solution to better serve your customers, or you're frustrated by overly complicated help desk software with features you don't use or need.

Relevance to remote workers
Groove helps remote teams collaborate and work more efficiently to support customers within a shared inbox.
See Alternatives to Groove
See Groove's Competitors
EasyChannel Alternative 2 - Fusion
EasyChannel Alternative #2
Fusion
Open-source all-in-one user analytics and engagement suite.
Fusion - Alternative 2 to EasyChannel
About & Top features
1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com
Pricing
  • Free trial for 2 seats & paid plans from $45 for 4 seat and above
When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers
Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard
See Alternatives to Fusion
See Fusion's Competitors
EasyChannel Alternative 3 - HelpCenter App
EasyChannel Alternative #3
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 3 to EasyChannel
About & Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
See Alternatives to HelpCenter App
See HelpCenter App's Competitors
EasyChannel Alternative 4 - Freshdesk
EasyChannel Alternative #4
Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 4 to EasyChannel
About & Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
See Alternatives to Freshdesk
See Freshdesk's Competitors
EasyChannel Alternative 5 - Open Loyalty
EasyChannel Alternative #5
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 5 to EasyChannel
About & Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
See Alternatives to Open Loyalty
See Open Loyalty's Competitors
EasyChannel Alternative 6 - Zendesk
EasyChannel Alternative #6
Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 6 to EasyChannel
About & Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
See Alternatives to Zendesk
See Zendesk's Competitors
EasyChannel Alternative 7 - ProProfs Help Desk
EasyChannel Alternative #7
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 7 to EasyChannel
About & Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
See Alternatives to ProProfs Help Desk
See ProProfs Help Desk's Competitors