×

Remote ToolsSupport TicketingGroove → Groove Alternatives

Other pages: Groove Reviews  |  Groove Competitors

11 Best Alternatives to Groove

What is Groove? What are the best Groove Alternatives?

Groove is an ace tool in the Support Ticketing category. Groove is loved by users for factors like - Easy-to-use, Simple Solution, Team collaboration, Productivity.

A simplified help desk for growing businesses that enables your team to deliver personal customer support at scale.

Support.cc is the best Groove alternative. Also find 10 more alternatives to Groove including EasyChannel, Fusion, HelpCenter App.


Top 11 Groove Alternatives ⬇︎


Groove Alternative 1 - Support.cc
Groove Alternative #1
Support.cc
All-in-one helpdesk ticketing system
Support.cc - Alternative 1 to Groove
Top features
Support.cc by 500apps is an all-in-one helpdesk ticketing system that provides faster and better support for your customers. It helps in providing customer support, enhancing productivity, boosting customer satisfaction, saving time and cost. Get access to 30+ apps including Support.cc for $14.99 per user
Pricing
Reviews & Testimonials
When to use Support.cc

If you want to serve your customers by giving them the best help experience you can possibly offer, Support.cc is the best option for you.

Relevance to remote workers
Support.cc caters to the remote working community.
Groove Alternative 2 - EasyChannel
Groove Alternative #2
EasyChannel
Multichannel eCommerce Helpdesk System Made Easy
EasyChannel - Alternative 2 to Groove
Top features
Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.
Pricing
  • Free Trial Available
  • Starting at $29 a month
When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers
It makes remote e-commerce owner's life much easier.
Groove Alternative 3 - Fusion
Groove Alternative #3
Fusion
Open-source all-in-one user analytics and engagement suite.
Fusion - Alternative 3 to Groove
Top features
1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com
Pricing
  • Free trial for 2 seats & paid plans from $45 for 4 seat and above
When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers
Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard
Groove Alternative 4 - HelpCenter App
Groove Alternative #4
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 4 to Groove
Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
Groove Alternative 5 - Freshdesk
Groove Alternative #5
Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 5 to Groove
Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
Groove Alternative 6 - Zendesk
Groove Alternative #6
Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 6 to Groove
Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
Groove Alternative 7 - Open Loyalty
Groove Alternative #7
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 7 to Groove
Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
Groove Alternative 8 - ProProfs Help Desk
Groove Alternative #8
ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 8 to Groove
Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
Groove Alternative 9 - Return Prime
Groove Alternative #9
Return Prime
A 5 star Rated Returns/Exchange App
Return Prime - Alternative 9 to Groove
Top features
It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.
Pricing
  • Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
  • Complete Pricing
Reviews & Testimonials
When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place. 

It lets your customers request a return and exchange on their own helping you reduce your support queries. 

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers
For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)
The customer support solution that scales with your business.
ManageEngine Support Center Plus - Alternative 10 to Groove
Top features
SupportCenter Plus is ManageEngine's customer support software. It empowers organizations by equipping them with the right tools and metrics to manage customer support tickets and IT operations effectively. This enables businesses to provide a superior customer experience and establish loyalty.
Pricing
  • Free, 30-day, fully functional trial. Comes in three editions, with the Standard Edition being free for up to five support reps.
  • Complete Pricing
Reviews & Testimonials
When to use ManageEngine Support Center Plus

SupportCenter Plus is suitable for businesses looking to enhance their customer experience and establish loyalty.

Businesses can leverage the customer support platform's automation capabilities and other best-practice strategies to manage customer tickets, automate routine tasks, measure the right metrics, make informed business decisions, and improve support services.

The tool comes with an efficient ticketing system, a knowledge base, a self-service portal, integrations, advanced reporting, time tracking and billing, and more.

Relevance to remote workers
SupportCenter Plus includes multi-channel support, allowing support teams to receive customer requests via email, phone, web portal, and chat. The live chat feature enables real-time ticket management through collaboration and interaction between support reps and end users
Groove Alternative 11 - LiveAgent
Groove Alternative #11
LiveAgent
Excellent customer service and ticketing tool.
LiveAgent - Alternative 11 to Groove
Top features
LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required.
Pricing
  • 14-day free trial
  • Free: $0/agent/month
  • Ticket: $15/agent/month
  • Ticket + Chat: $29/agent/month
  • All-inclusive: $39/agent/month
  • Complete Pricing
Reviews & Testimonials
When to use LiveAgent

Customer communication and ticketing for SMEs and Corporations.

Relevance to remote workers
LiveAgent allows you to collaborate with your team and serve customers remotely.
Groove Alternative 1 - Support.cc
Groove Alternative #1
Support.cc
All-in-one helpdesk ticketing system
Support.cc - Alternative 1 to Groove
About & Top features
Support.cc by 500apps is an all-in-one helpdesk ticketing system that provides faster and better support for your customers. It helps in providing customer support, enhancing productivity, boosting customer satisfaction, saving time and cost. Get access to 30+ apps including Support.cc for $14.99 per user
Pricing
Reviews & Testimonials
When to use Support.cc

If you want to serve your customers by giving them the best help experience you can possibly offer, Support.cc is the best option for you.

Relevance to remote workers
Support.cc caters to the remote working community.
Groove Alternative 2 - EasyChannel
Groove Alternative #2
EasyChannel
Multichannel eCommerce Helpdesk System Made Easy
EasyChannel - Alternative 2 to Groove
About & Top features
Simplify and expedite your multichannel eCommerce by merging all of your customer support, cases, and orders from Amazon, eBay, Shopify, and more. With a single helpdesk, you can develop better relationships with all of your customers and save your time to focus on growing your eCommerce business.
Pricing
  • Free Trial Available
  • Starting at $29 a month
When to use EasyChannel

It's used to simplify sellers multichannel eCommerce management with a team-oriented helpdesk, designed to give full control of customer support and orders on Amazon, eBay, Shopify, and more.

Relevance to remote workers
It makes remote e-commerce owner's life much easier.
Groove Alternative 3 - Fusion
Groove Alternative #3
Fusion
Open-source all-in-one user analytics and engagement suite.
Fusion - Alternative 3 to Groove
About & Top features
1) No need to continuously monitor multiple SAAS tools and jump tabs without writing a single line of code. 2) Run real-time targeted engagements with single-user/specific type of users or users who performed a particular action, ensuring less spam and more conversion. 3) Reduced SAAS bills as Fusion is one platform. 4) Avoid crappy built-in plugins of or CDP like segment.com
Pricing
  • Free trial for 2 seats & paid plans from $45 for 4 seat and above
When to use Fusion

Small teams typically from SaaS startups or agencies who spend too much time & money on multiple analytics, CRM chat, & mail.

Relevance to remote workers
Users can directly collaborate on web-analytics/customer data or customer queries from same slack workspace or shared Fusion dashboard
Groove Alternative 4 - HelpCenter App
Groove Alternative #4
HelpCenter App
Deliver an exceptional customer experience
HelpCenter App - Alternative 4 to Groove
About & Top features
Genuine connections with your customers are one of the driving forces behind your business success. HelpCenter app provides e-commerce store owners with the tools that help to build those connections. By combining 4 highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop owner that values customer experience and their time.
Pricing
  • Free Plan Available
  • $7.99/month - Essential
  • $24/month - Professional
  • Complete Pricing
When to use HelpCenter App

Use HelpCenter to improve your customer service, save customer support time, and streamline the processes within the team.

Relevance to remote workers
HelpCenter is great for teams working in e-commerce and seeking productivity.
Groove Alternative 5 - Freshdesk
Groove Alternative #5
Freshdesk
An intuitive, feature-rich, affordable customer support software.
Freshdesk - Alternative 5 to Groove
About & Top features
Freshdesk entered the market as a price disruptor but has since added to its repertoire. It leads in the variety of functions and features available while retaining its compelling price proposition.
Pricing
Reviews & Testimonials
When to use Freshdesk

For a small firm looking for consolidated customer communication, customisable to its needs

Relevance to remote workers
None
Pros
  • Easy to use
  • Multiple features
  • Affordable
  • ITIL compliant
Cons
  • Fewer app integrations
Groove Alternative 6 - Zendesk
Groove Alternative #6
Zendesk
.A scalable and flexible customer engagement and service platform.
Zendesk - Alternative 6 to Groove
About & Top features
One of the earliest SME-friendly CRM tools. Zendesk is widely-adopted and channelizes features of Salesforce, and adds some more. It is easy to use and customize, with multi-channel integration
Pricing
Reviews & Testimonials
When to use Zendesk

For firms with extensive interfacing with customers through social media

Relevance to remote workers
None
Pros
  • Next A scalable and flexible customer engagement and service platform. Extremely customizable UI
  • Better social media integration
Cons
  • Expensive plans
  • Not ITIL compliant
Groove Alternative 7 - Open Loyalty
Groove Alternative #7
Open Loyalty
#1 Headless Loyalty Platform
Open Loyalty - Alternative 7 to Groove
About & Top features
Thanks to Open Loyalty's API-first approach and 50+ pre-built loyalty mechanics (eg. points, tiers, rewards, coupons, referrals), brands can quickly introduce engaging loyalty programs with a custom user experience at any touchpoint.
Pricing
Reviews & Testimonials
When to use Open Loyalty

Open Loyalty can be used to retail and engage customers through coupons, referrals and rewards.

Relevance to remote workers
Remote communities can use this API-first loyalty platform to create a fully personalized loyalty program.
Groove Alternative 8 - ProProfs Help Desk
Help Desk Software and Support Ticketing Software
ProProfs Help Desk - Alternative 8 to Groove
About & Top features
ProProfs Help Desk is a cloud-based customer support software that allows your team to interact with customers via email, live chat, help center, web forms, etc. In addition to supporting customers 24x7, you can generate daily, weekly, or monthly reports. You can even capture valuable user feedback and improve your customer experience.
Pricing
  • Try any plan free for 15 days
  • $0 user/month - Free
  • $10 user/month - Essentials
  • $15 user/month - Premium
  • Complete Pricing
When to use ProProfs Help Desk

ProProfs Help desk software provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently.

Relevance to remote workers
ProProfs Help Desk is undoubtedly one of the best remote customer service tools. The tool comes with a simple Gmail-like user interface and therefore, your team will not need any additional training sessions. Features such as shared inbox, ticket prioritization, knowledge base, canned responses, chatbots, etc. make this a must-have remote customer service tool.
Groove Alternative 9 - Return Prime
Groove Alternative #9
Return Prime
A 5 star Rated Returns/Exchange App
Return Prime - Alternative 9 to Groove
About & Top features
It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.
Pricing
  • Free Account Available. Rest depends on Volume. It starts from just $9.99 for 30 returns/Month
  • Complete Pricing
Reviews & Testimonials
When to use Return Prime

Return Prime helps you manage all your returns, exchange and refunds at one place. 

It lets your customers request a return and exchange on their own helping you reduce your support queries. 

You can send return labels and refund customers instantly via Gift card, discount code or to their cards.

Relevance to remote workers
For Remote working Community, a product like this can be a relief from their operational Hiccups. It will let them concentrate on their business instead of Operational managements. We Provide 10% Discounts to everyone who discovers us via Remote Tools :)
Groove Alternative 10 - ManageEngine Support Center Plus
The customer support solution that scales with your business.
ManageEngine Support Center Plus - Alternative 10 to Groove
About & Top features
SupportCenter Plus is ManageEngine's customer support software. It empowers organizations by equipping them with the right tools and metrics to manage customer support tickets and IT operations effectively. This enables businesses to provide a superior customer experience and establish loyalty.
Pricing
  • Free, 30-day, fully functional trial. Comes in three editions, with the Standard Edition being free for up to five support reps.
  • Complete Pricing
Reviews & Testimonials
When to use ManageEngine Support Center Plus

SupportCenter Plus is suitable for businesses looking to enhance their customer experience and establish loyalty.

Businesses can leverage the customer support platform's automation capabilities and other best-practice strategies to manage customer tickets, automate routine tasks, measure the right metrics, make informed business decisions, and improve support services.

The tool comes with an efficient ticketing system, a knowledge base, a self-service portal, integrations, advanced reporting, time tracking and billing, and more.

Relevance to remote workers
SupportCenter Plus includes multi-channel support, allowing support teams to receive customer requests via email, phone, web portal, and chat. The live chat feature enables real-time ticket management through collaboration and interaction between support reps and end users
Groove Alternative 11 - LiveAgent
Groove Alternative #11
LiveAgent
Excellent customer service and ticketing tool.
LiveAgent - Alternative 11 to Groove
About & Top features
LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required.
Pricing
  • 14-day free trial
  • Free: $0/agent/month
  • Ticket: $15/agent/month
  • Ticket + Chat: $29/agent/month
  • All-inclusive: $39/agent/month
  • Complete Pricing
Reviews & Testimonials
When to use LiveAgent

Customer communication and ticketing for SMEs and Corporations.

Relevance to remote workers
LiveAgent allows you to collaborate with your team and serve customers remotely.